Privacy Policy

Last updated: May 22, 2026

Realdick ("we," "us," or "our") operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated and secure shopping experience (the "Services"). Realdick is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, make a purchase, or otherwise communicate with us. For the purpose of applicable data protection laws, including the South African Protection of Personal Information Act (POPIA), we act as the responsible party (data controller) for your personal information.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as detailed herein.

1. Personal Information We Collect or Process

"Personal information" refers to any information that identifies or can reasonably be linked to an identifiable, living individual. It does not include completely anonymized or de-identified aggregate data. Depending on how you interact with our Services, we may collect and process the following categories of personal information:

• Contact & Delivery Details: Your full name, physical shipping address, billing address, telephone number, and email address.

• Financial & Payment Information: Credit card, debit card, or alternative payment method numbers, payment confirmation details, and transaction histories processed via secure, authorized payment gateways.

• Account Credentials: Usernames, passwords, security questions, and customized account preferences.

• Commercial Transaction Information: Detailed records of products viewed, items added to your shopping cart or wishlist, completed purchases, returns, exchanges, or order cancellations.

• Customer Support Communications: Any information or media you explicitly include when contacting our support infrastructure.

• Technical Device Data: IP addresses, unique device identifiers, browser types, network connections, and operating system data.

• Usage Behavior: Analytical data regarding how, when, and for how long you navigate and interact with our online store.

2. Statutory Sources of Personal Information

We gather personal information through the following legitimate channels:

• Directly From You: When you register an account, execute a purchase, submit a query, or willingly provide data on our platform.

• Automated Data Capture: Collected seamlessly via cookies, log files, web beacons, and tracking technologies built into our website when you browse our storefront.

• Third-Party Service Providers: From specialized partners who perform technological operations on our behalf, including payment clearing networks, fraud prevention entities, and fulfillment/shipping integrators.

3. Legal Grounds and Methods of Data Utilization

We process your personal information strictly for legitimate commercial and legal purposes, including:

• Fulfillment of Contractual Obligations: Processing financial payments, managing order shipments, organizing international delivery logistics, facilitating returns/exchanges, and providing account-related notifications.

• Security, Risk Mitigation & Fraud Prevention: Authenticating accounts, securing transaction endpoints, and monitoring for malicious, fraudulent, illegal, or unauthorized chargeback activity. Note: You are strictly responsible for maintaining the confidentiality of your account credentials.

• Targeted Marketing & Re-marketing Advertising: Sending promotional materials via email or SMS, and displaying tailored product advertisements across third-party networks (e.g., Google, Facebook) based on your browsing history.

• Operational Communications: Resolving customer service inquiries, administering disputes, and optimizing user experiences.

• Regulatory Compliance: Adhering to statutory local and international laws, responding to valid legal warrants, tax obligations, or assisting customs clearance and border control authorities.

4. Disclosures of Personal Information to Third Parties

Under restricted circumstances, your information may be shared with trusted third parties to facilitate core business operations:

• Platform Hosting & Integration: With Shopify, our core service provider, alongside approved third-party applications for order processing, logistics tracking, and analytics.

• Fulfillment Partners: With international freight forwarders, clearance agents, and local South African last-mile courier services to execute order deliveries.

• Payment Clearing Networks: With secure local and international payment gateways to securely capture and authorize transaction values.

• Corporate Adjustments & Legal Enforcement: In connection with business mergers, asset liquidations, statutory law enforcement orders, or to robustly defend our legal rights, policies, and the safety of our consumer base.

5. Global Data Transfers & Relationship with Shopify

Our web platform is hosted by Shopify. Consequently, any personal information you transmit is securely processed by Shopify and may be transferred to, stored, and routed within infrastructure located outside of South Africa, including the United States, Canada, and Europe.

Shopify utilizes enhanced analytical features across its ecosystem to secure merchant data and prevent cross-border payment fraud. Shopify handles this information in accordance with its strict international data privacy standards. To understand more about Shopify's compliance structures, you may review the Shopify Consumer Privacy Policy.

6. Access Restrictions Concerning Minor Protection

Given the specific classification of adult novelty products sold on this storefront, our Services are strictly prohibited for use by minors. We do not knowingly market to or collect personal information from individuals under the legal age of majority (18 years of age in South Africa). If we discover that an individual under the age of 18 has submitted personal information, it will be systematically purged from our servers immediately.

7. Data Security, Retention, and Transmit Risks

While we apply industry-standard cryptographic protocols (SSL/TLS) to secure all payment pathways and stored data, no transmission vector over the internet can be guaranteed as 100% impenetrable. We strongly advise against sending confidential payment details through unsecured external communication channels.

We retain your personal data only for as long as contractually or legally necessary—such as maintaining active user accounts, fulfilling international shipping timelines, managing standard tax records, or resolving potential financial disputes.

8. Consumer Rights and Choice Management

Depending on your geographical jurisdiction and local laws (such as POPIA), you possess specific legal entitlements regarding your personal data:

• Right to Access / Object: You may request a complete overview of the personal records we hold concerning you.

• Right to Correction / Erasure: You have the right to request the rectification of inaccurate data or the absolute erasure of your personal records, subject to legal retention overrides.

• Marketing Opt-Out: You can universally terminate promotional email communications by clicking the "Unsubscribe" hyperlink embedded at the bottom of our digital dispatches. Non-promotional transactional alerts (such as order tracking) will still be transmitted.

• Global Privacy Control: Our web nodes acknowledge standard Global Privacy Control (GPC) opt-out signals sent from compliant internet browsers.

9. Contact and Regulatory Compliance Enquiries

Should you wish to exercise your data privacy rights, file a formal inquiry regarding our tracking mechanisms, or request the adjustment of your information, please contact our dedicated Data Compliance Officer strictly via email at:

Email Contact: support@realdick.co.za

Requests will be processed in accordance with standard statutory verification measures to confirm your identity before data modifications are executed.