Return, Refund & Cancellation Policy

Thank you for shopping with us. To ensure the highest level of consumer safety and clear transactional transparency, our return, refund, and cancellation protocols are strictly governed by international hygiene regulations and relevant e-commerce frameworks.

Please carefully review our policies below prior to placing your order.

1. Statutory Hygiene Notice & Return Conditions

Due to the intimate nature of adult novelties, and in strict accordance with public health and hygiene safety standards, all sales are final.

  • The Right of Return is Voided Instantly the moment the protective factory seal, plastic wrapping, or original packaging of the product has been opened, unsealed, or tampered with.

  • Returns for a refund or replacement are exclusively authorized for products that are confirmed to be defective on arrival (DOA) or possess verified manufacturing faults.

  • Authorized returns must be dispatched back to our designated fulfillment facility within 30 days from the date of physical delivery, strictly in their original, complete, unaltered, and unused state. Please retain all structural packaging materials for compliance checking.

2. 100% Quality & Satisfaction Guarantee (Defective Items)

Every item undergoes a rigorous multi-stage manufacturing inspection and quality-assurance validation prior to export and dispatch. Upon physical receipt of your consignment, you are requested to perform an immediate assessment of the merchandise.

Manufacturing Faults (Identified Within 14 Days)

If a structural defect or operational malfunction caused by non-human factors is detected upon unpacking:

  1. Do not utilize the item.

  2. Capture high-resolution photographic and video documentation detailing the specific variance, fault, or breakage.

  3. Transmit the assets along with your unique order number to our authorized helpdesk at support@realdick.co.za within 14 days of physical delivery. Once the technical defect is verified, we will arrange a complimentary product replacement or initiate a refund process.

3. Damages, Proper Use & Warranty Limitations

We do not authorize refunds or exchanges for generalized dissatisfaction, change of mind, or post-use preferences.

  • Reporting Delivery Damage: In the rare event that an item arrives physically fractured or critically broken due to carrier mishandling, you must report the issue to support@realdick.co.za within 24 hours of receipt, providing extensive rich-media evidence (photos/videos).

  • Warranty Exclusions: This policy strictly excludes coverage for product failure, tearing, operational degradation, or battery short-circuits resulting from improper utilization, accidental drop, submersion (unless specified as fully waterproof), lack of appropriate lubricant compatibility, or negligent handling. Users are expected to review standard operation guidelines to maintain product integrity.

4. Order Cancellations & Associated Fee Structures

Order processing cycles are highly expedited, with dispatch frameworks initiating within 12 hours of payment confirmation. To formally request a cancellation, you must transmit an immediate notice to support@realdick.co.za.

The following tiered cancellation fee structures are enforced to cover third-party financial overheads and administrative processing costs:

  • Cancellations Within 12 Hours of Purchase: Subject to a 5% Transaction Fee (this represents the non-refundable payment processing fees assessed directly by credit card companies, PayPal, or local South African payment gateways; we do not retain any portion of this fee).

  • Cancellations Between 12 to 24 Hours of Purchase: Subject to a 20% Restocking & Administrative Fee due to immediate logistical allocation.

  • Post-Dispatch Cancellations: Once an order has physically transitioned into the custody of the courier network, the order cannot be cancelled under any circumstances. Buyers must wait to receive the parcel and initiate a standard return protocol if eligible under Section 1.

5. Undeliverable Orders & Address Accuracy Liabilities

Buyers assume absolute legal liability for ensuring the textual precision and completeness of the physical shipping address provided during checkout. Shipping labels are systematically generated and printed using the exact parameters submitted.

  • Consignments returned to our logistics centers by carriers classified as "Undeliverable as Addressed", "Unknown Addressee", or due to persistent refusal of delivery/failure to coordinate localized pickup will not be eligible for a refund of original shipping fees.

  • Furthermore, an automated 50% Processing & Liquidated Damages Fee will be deducted from the merchandise refund amount to absorb international return-freight costs and administrative customs reclamation overheads.

Need Further Assistance?

For formal return authorizations, technical troubleshooting, or localized support claims, please directly contact our dedicated resolution team via Email: support@realdick.co.za.